Cannot complete your request citrix storefront

cannot complete your request citrix storefront

Solution · Make sure you are able to browse default IIS page as StoreFront is dependent on IIS. · Make sure that the Default Store was never deleted from the. The “Cannot complete your request” error in Citrix VAD is probably one of the most generic Citrix VAD error messages. This error can be. The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. However, this is an error could occur when connecting. INSTALL VNC SERVER FROM TERMINAL

Confirm communication between StoreFront server and the Domain Controller is not blocked, port 88 and port are open. Verify if antivirus firewall is installed on the StoreFront servers. Disable the antivirus firewall and test the connection.

Exclude the StoreFront ports within the antivirus firewall. Performance issues with specific applications after installing VirusScan Enterprise 8. Confirm the connection to Store by not using a third-party proxy. If you are receiving the error only when the third-party proxy is in place, please refer to the configuration on your Proxy Server.

Create a new test store and copy Default. Steps to narrow down the issue Please identify through which connection the issue is occurring by performing the following tests: 1. Test if you get the error when connecting directly to the StoreFront server. For example, Storefront. If not able to reproduce, continue with step 2 or step 3. Test the connection to your Citrix Gateway.

On a test machine, open command prompt. Test connection to the load balancer. Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products. Need more help? Save my name, email, and website in this browser for the next time I comment. Skip to content. Leave a Reply Cancel reply Your email address will not be published. All rights reserved.

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However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios.

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Zoom beta download These cookies will be stored in your browser only with your consent. Was this page helpful? And as always — Carl had the answer! Do you get the error connecting through a load balancer? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Verify if the Citrix Credential Wallet Service is running. Featured Products.
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cannot complete your request citrix storefront

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Steps to troubleshoot when connecting through Citrix Gateway has error 1. Confirm external users are using the same URL for external store access. Or you should leave it as blank. Configuring and using the Learning feature. Note: Defining the username and password field clashes with the login schemas which are also used to define the layout of the fields on the page.

For more information, refer to Customizing the User Portal. Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Confirm communication between StoreFront server and the Domain Controller is not blocked, port 88 and port are open. Verify if antivirus firewall is installed on the StoreFront servers. Disable the antivirus firewall and test the connection. Exclude the StoreFront ports within the antivirus firewall. Performance issues with specific applications after installing VirusScan Enterprise 8.

Confirm the connection to Store by not using a third-party proxy. If you are receiving the error only when the third-party proxy is in place, please refer to the configuration on your Proxy Server. Create a new test store and copy Default. Steps to narrow down the issue Please identify through which connection the issue is occurring by performing the following tests: 1.

Test if you get the error when connecting directly to the StoreFront server. For example, Storefront. If not able to reproduce, continue with step 2 or step 3. Test the connection to your Citrix Gateway. On a test machine, open command prompt. Test connection to the load balancer. Was this page helpful? Thank you! Sorry to hear that.

Name Name is required. Email Email address is required. Close Submit. Featured Products. Need more help?

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Citrix Storefront- Cannot complete your request error.

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You may see this error when Submitting user credentials to connect to store Launching a published app or desktop Objective This article provides troubleshooting steps when connecting through Citrix Gateway. Steps to troubleshoot when connecting through Citrix Gateway has error 1. Confirm external users are using the same URL for external store access. Or you should leave it as blank. Configuring and using the Learning feature. Note: Defining the username and password field clashes with the login schemas which are also used to define the layout of the fields on the page.

For more information, refer to Customizing the User Portal. Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. The upgrade process occasionally corrupts the IIS default. If you are using StoreFront loopback feature the ensure that it is configured accurately. Note : StoreFront 3. The certificate should also contain a private key. Wildcard certificates are also supported. View the Certification Path tab on the certificate and confirm that all the Intermediate and Root certificates are properly installed in order to complete an SSL Handshake.

For more information regarding certificates see article - Server Certificates. Leave the host name field empty. If the app pool is not using. NET 4. On the StoreFront server open the Services console and confirm the following:. Telnet from the StoreFront server to the domain controller over ports 88 and to confirm they are open.

For more information refer to article - User Name Formats. Verify if antivirus firewall is installed on the StoreFront server. Disable the antivirus firewall and test the connection. Exclude the StoreFront ports within the antivirus firewall. For more information refer to the following links:. Confirm that you are not using a proxy when testing the connection to StoreFront. If you are receiving the error when the proxy is in place refer to the proxy configuration.

If any timeout settings have been modified manually through the web. Disable self-recycling for the following application pools: Citrix delivery services authentication Citrix delivery services resources Citrix receiver for web. If you only get the error when accessing the server for first time after an idle time or running an antivirus scan then disable the File Change Notification feature on the IIS server where StoreFront is running.

Starting with the Microsoft. NET Framework 4. For more information refer to the following blogs: ASP. NET Performance issue: Large number of application restarts due to virus scanning. Confirm that the certificate bound to the load balancer is properly linked to the root and intermediate on NetScaler. For more information see refer to Citrix Documentation - About Persistence.

Confirm TLS 1. StoreFront 3. If using Microsoft NLB as a load balancer; it has been reported that using Microsoft "NLB" type load balancing with unicast mode might trigger this issue. Switching to multicast mode helps resolve this issue. The Callback URL must have a trusted and valid not expired certificate. The subnet IP address is only needed if you are using a NetScaler 9. That being said, only certain use cases and the use of NetScaler 9. Once you verify it resolves to the correct gateway IP address, open a browser on the StoreFront server and navigate to it and confirm there are no certificate errors.

Also, SAML authentication only informs users when authentication succeeds. If SAML authentication fails, users are not notified. Since a failure response is not sent, SAML has to be either the last policy in the cascade or the only policy. Now, bind the LDAP policy as the secondary authentication type.

The following is the support matrix for your reference:. If it is enabled bypass the policies during testing. If successful re-enable the Application Firewall in learning mode,so it can Learn and Allow the necessary StoreFront traffic. You can potentially get the cannot complete request error.

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Citrix Storefront - Cannot complete your request

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